Wool Classics

Terms And Conditions

Terms And Conditions

1. In these conditions the following terms shall have the following
“Wool Classics’ means Wool Classics London Ltd Trading as
Wool Classics or any successor to that company. “Customer”
means the person or persons or other party named on the
order form overleaf. “Contract” means any party in the sale of
goods by Wool Classics to the customer. “Goods” means any
goods forming the subject of this contract including any part
or components thereof or materials incorporated in them or
as otherwise detailed in the order form overleaf. “Price” means
the price as detailed on the order form overleaf.

2. Estimates can only be given by Wool Classics to such
customer or customers as Wool Classics shall have previously
agreed in writing shall be entitled to a quotation and such estimates
shall be open for acceptance within 30 days of the date
of the estimates. Unless agreed as aforesaid then the price
for the goods will be that as on the order form overleaf and as
defined at paragraph 4 herein.

Existence Of Contract
3.1 Notwithstanding that any customer may have received a
price list, nothing in the price list shall be deemed to constitute
an offer and Wool Classics reserves the right to refuse or
accept any order.
3.2 (I) No contract shall come into existence until the customer’s
order in writing is accepted by Wool Classics. It is agreed
that any order form which is completed and signed on behalf
of the customer shall bind the customer and that any parties
signing on behalf of the customer have the express authority
of the customer to bind the customer to this contract.
3.2 (II) In the event that an order is placed verbally, such order
must be confirmed in writing in the form hereof and received
by Wool Classics within 48 hours of the verbal order being
made. If this procedure is not observed, then Wool Classics
will not be bound to honour the terms of the order or this contract
but will be entitled to be paid forthwith by the customer
for any costs, claims, demands, expenses or other financial
loss which it may have been put to in undertaking preparatory
steps pursuant to said verbal order, it being agreed that if Wool
Classics have taken any such steps pursuant to receipt of the
verbal order, Wool Classics will be entitled to be compensated
as aforementioned for any work undertaken in pursuant to
said verbal order.
3.3 These conditions shall be Incorporated In the contract
to the exclusion of any terms and conditions stipulated or
referred to by the customer.
3.4 No variation or amendment of this contract or oral promise
or commitment related to it shall be valid unless committed to
writing and signed by or on behalf of both parties hereto.

4.1 The price for the goods as set out on the order form
overleaf excludes insurance, VAT and any other taxes or
duties. If no price appears on the order form the price shall
be that which appears on the price list, quotation or estimate
in writing supplied by Wool Classics to the customer prior to
signing of the order form overleaf, by the customer. The price
invoiced is calculated in respect of the quantity of the goods
ordered overleaf actually delivered irrespective of the quantity
in respect of which any quotation was issued.
4.2 Wool Classics shall have the right in respect of any
uncompleted portion of the contract to adjust its prices or
any increase in the price of materials, parts, labour, transport,
changes in work or delivery schedule or quantities or any
other costs of any kind arising for any reason after the date of
the contract.
4.3 Price changes shall take effect on the date of service on
the customer of notice of the change.
4.4 For the purposes of definition, roll price will apply to orders
in excess of 120.00 square metres of an individual standard
range item in 3.66, 4.00 or 5.00m widths. For standard
ranges sold in 0.70m width, roll price will apply to orders of an
individual item in excess of 50.00 linear metres. All individual
items supplied in sizes below these roll break quantities will
be charged at the cut length price. A cutting charge of £12.50
per cut will be made where a customer requests that a full roll
is supplied in specific cut length sizes. This cutting charge will
apply to any other form of goods ordered overleaf and which
have to be so cut.
4.5 Small orders delivered within the UK mainland whose total
invoice value is less than £300.00 exclusive of VAT are subject
to a minimum order surcharge of £50.00 +VAT. In addition if
the customer requires a delivery to other than a UK mainland
trade address then additional charges including those for express
or time specific carriage and delivery charges to private/
non trade addresses will be levied. Details will be supplied to
the customer upon request to Wool Classics.

5.1 All invoices are payable without discount of any kind
unless expressly stipulated on the invoice in pounds sterling
within 30 days of the date of the invoice and in no circumstances
shall the customer be entitled to make any reduction
or withhold payment for any reason at all.
5.2 Wool Classics may grant credit account facilities to any
customer at the absolute discretion of the company, subject
to satisfactory references, such credit terms to be offered on
such basis and in such facilities as Wool Classics shall require.
This is entirely without prejudice to the rights of Wool Classics
concerning reservation of title as set out below.
5.3 Without prejudice to clause 5.1, in the event that customer
raises any dispute In connection with the terms of this
contract or the goods, the customer will not be entitled to
claim any set off counter-claim or otherwise or be entitled
to withhold payment in full or the price set out in the invoices
delivered to it in connection with the goods agreed to be
5.4 Without prejudice any other rights of Wool Classics, if the
customer fails to pay the invoice price by the due date then
Wool Classics shall be entitled to interest on any overdue
amount from the date of which payment was due to the date
of actual payment (whether before or after judgement) on a
daily basis at a rate of 6% per annum over the base rate from
time to time quoted by the Bank of England and the customer
will in addition reimburse forthwith to Wool Classics all costs
and expenses (including legal costs on an indemnity basis)
and all VAT incurred in the collection of any overdue amount.

6. In the event of a postponement of the supply of the goods
ordered as per the order form overleaf, by the customer, such
requests shall be made in writing. The customer will pay to
Wool Classics all costs of storage and any increase in the
market value of the goods between the due date of despatch
and the date on which despatch is finally made. Such additional
costs shall be paid on the same date as the date for
payment of the invoice or invoices in connection with such
goods. In the event that the payment of the invoice or invoices
in question has been made then such additional costs shall be
paid immediately by the customer to Wool Classics.
7.1 For the purpose of section 12 of the Sale of Goods Act
1979 and for the purposes of the relevant provisions of the
Sale and Supply of Goods Act 1994, Wool Classics shall
transfer only such title or rights in respect of the goods
ordered overleaf as Wool Classics have and if the said goods
are purchased from a third party Wool Classics shall transfer
only such title or rights as that party had and has transferred
to Wool Classics.
7.2 Notwithstanding the earlier passing of risk, title in the
goods ordered overleaf shall remain with Wool Classics and
shall not pass to the customer until the amount due under the
invoice for them (including interest and costs and any additional
charges as set out herein) has been paid in full and until
such payment all goods remain the property of Wool Classics.
7.3 Until title passes the customer shall hold the goods overleaf
as bailee for Wool Classics and shall store or mark them
so that they can at all times be identified as the property of
Wool Classics.
7.4 Wool Classics may at any time before title passes and
without any liability to the customer:
(I) repossess and dismantle and use or sell all or any of the
said goods ordered overleaf and by doing so terminate the
customers right to use, sell or otherwise deal in them; and
(II) for that purpose or for determining what if any of the said
goods ordered overleaf are held by the customer and for the
purposes of inspecting them, Wool Classics may enter any
premises of or occupied by the customer.
7.5 Until title passes the entire proceeds of sale of the goods
ordered overleaf shall be held in trust for Wool Classics and
shall be held in a separate designated account and not mingle
with other monies or paid into any overdrawn bank account
and shall be at all times identifiable as Wool Classics money.
Any details as may be required by Wool Classics concerning
this designated account shall be provided in writing, by
the customer, immediately upon request being made to the
7.6 It is expressly agreed between the parties that none of
the aforementioned provisions shall in anyway be treated or
construed as there being any passing of title of the goods
from Wool Classics to the customer until all such monies due
under the terms of this contract have been paid and so that in
the event the customer becomes insolvent and in the event of
being an individual. or is judged bankrupt, or in the event of being
a limited liability company or other incorporated institution,
either being subject to winding up winding up proceedings,
receivership, administrative receivership or any other form of
insolvency administration, the said goods shall be recognized
as remaining the property of Wool Classics.

Risk Delivery And Performance
8.1 The goods as ordered overleaf are delivered to the
customer when Wool Classics makes them available to the
customer or any agent of the customer or any carrier who
shall be the customer’s agent, whoever pays its charges, at
the customer’s premises or other delivery point agreed to by
Wool Classics SAVE THAT goods will not be consigned to private houses or
unoccupied contract locations or construction sites
(I) The customer pays a £200 refundable deposit to Wool
Classics prior to the delivery of the goods (such deposit being
refunded when the customer notifies in writing Wool Classics
that the said goods have been received);
(II) Access is arranged by the customer which is sufficiently
large enough to afford easy access for large commercial
vehicles; and
(III)The customer ensures there is available sufficient labour to
unload the goods from the vehicle (Wool Classics having no
responsibility or liability in connection with the same).Clause
8.10 will also apply in such circumstances.
8.2 Risk in the said goods passes when they are delivered in
accordance with clause 8.1.
8.3 Wool Classics may at its discretion deliver the said goods
by instalments in any sequence.
8.4 Where the said goods are delivered by instalments, no
default or failure by Wool Classics in respect of any one or
more instalments shall vitiate the contract in respect of the
said goods previously delivered or undelivered.
8.5 Wool Classics may deliver to the customer and the
customer shall accept in satisfaction of the contract a lesser
number than the number of items ordered from Wool Classics.
8.6 Any date quoted by Wool Classics for delivery of the said
goods ordered overleaf are approximate only and shall not
form part of the contract and the customer acknowledges
that in the performance expected of Wool Classics, no regard
has been paid to any quoted delivery date.
8.7 If the customer fails:-
(I)To take delivery of the said goods or any part or them on the
due dates; and
(II) To provide any instructions or documents required to enable
the said goods to be delivered on the due date,
Wool Classics may on giving written notice to the customer
store or arrange for the storage of the said goods, and on the
service of the notice:-
(I) risk in the said goods shall pass to the customer;
(II) delivery of the goods shall be deemed to have taken place;
(III) the customer shall pay to Wool Classics all costs and
expenses including storage, any redelivery and insurance
charges arising from its failure.
8.8 Whilst great care is taken by Wool Classics to ensure
perfect goods are despatched, on arrival at their premises, the
customer or their appointed subcontractor (whose details will
have been provided to Wool Classics in advance in writing)
should inspect all goods to ensure the material received is the
correct colour, design and quantity as ordered and is free fromvisible defects. These checks must occur before the goods
in question and in particular carpet, is cut. To complete these
checks correctly, the carpet must be fully unrolled on a dry,
clean and level surface in good light conditions. Wool Classics
will not consider claims for visual defects, quantity inaccuracies,
colour matching, textural or pattern variance once the
carpet is cut.
8.9 If the goods ordered are damaged in transit, the carriers
note must be endorsed accordingly and Wool Classics notified
within 72 hours of receipt of the goods by the customer. Wool
Classics must also be notified in writing if goods are not received
within 14 days of date of invoice. Failure to notify Wool
Classics in either case will result in the customer not being entitled
to make any claim in connection therewith of any nature.
8.10 In the event that the customer requires delivery of all or
part of the goods to premises other than its own premises
then the customer will in writing, in advance of delivery, notify
Wool Classics as to where the said goods shall be delivered
and shall identify the person or persons authorized to sign
all receipts and delivery notes in connection there with. Wool
Classics shall have no liability in connection with any losses,
injury, damage or expense arising from the goods being delivered
other than to the customer’s premises.
8.11 Wool Classics shall not be liable for any penalty, loss,
injury, damage or expense arising from any delay or failure
in delivery or performance at all nor shall any such delay or
failure entitle the customer to refuse to accept any delivery
or performance of or repudiate the contract. This is without
prejudice to clause 8.1 above.

Sizes And Designs
9.1 All carpets and other goods sold and supplied by Wool
Classics are subject to a tolerance in both the length and
width of plus or minus 1.25% as specified in British Standard
3655 clause 3. Hand knotted or hand made carpets or rugs
are subject to a tolerance in both length and width of +/- 3.0%
9.2 Wool Classics reserves the right to supply up to 5% more
than the exact quantity or other goods ordered on special customs
production and to charge the excess to the customer.
Full details will be supplied by Wool Classics to the customer
upon request.
9.3 Where any design is produced and supplied to the customer’s
exact specification, the customer will at all times keep
Wool Classics and its suppliers effectually indemnified against
all actions and proceedings issued by a third party in connection

Flattening, Pile Pressure And Shading
10. Wool Classics advises that through use and in time all
carpets supplied will flatten to a certain degree during use.
This is most noticeable in areas of concentrated wear, on
carpets of variable pile height where the higher pile may
flatten to a greater degree than the lower pile height. All pile
carpets, especially plain or low coverage patterns (where
there is a predomination of one or more colours) are liable to
an effect variously referred to as “pile pressure”, “shading’” or
watermarking. That means there may be the appearance of
light and dark patches arising from the unequal crushing of
the pile surface. No care on the part of the manufacturers can
obviate these tendencies, which are inherent in all pile fabrics,
including carpets. Wool Classics cannot accept responsibility
or liability for complaints in relation to these effects, which will
not be considered as manufacturing defects. The customer
implicitly acknowledges and confirms that no claims arising
there out of will be made by the customer or any third party
with whom the customer may deal, against Wool Classics in
relation to these effects.

11.1 In order to give the customer the advantage of any technical
developments and continuity of supply, Wool Classics
reserves the right to substitute the goods ordered with higher
quality goods without notice.

12.1 Carpet installation requires a degree of expertise and
attention to detail. Any carpet or any goods supplied by Wool
Classics should be installed in accordance with BS5325, Code
of Practice for the Installation of Textile Floor Coverings. The
customer acknowledges receipt of this advice.
12.2 No claims arising from improper installation can be
considered by Wool Classics and Wool Classics have no
responsibility or liability in connection therewith. Wool Classics
liability for detective carpet will be limited to replacement or
refund and no claims will be considered for labour or other
fitting charges connected with installation or removal of the
same. Claims for manufacturing faults will not be considered
by Wool Classics after the carpet or other goods have been
cut and/or fitted and in the case of a complaint. Wool Classics
reserves the right to replace or repair at its discretion. It
is agreed between the parties hereto that if a manufacturing
fault in all/or any of the goods supplied is proven that carpet
or goods will be assessed to have depreciated by 25% per
annum and this figure will be taken into account in the case of
either replacement or return by Wool Classics.

Claims Notification
13.1 Any of the goods and subject matter of the order form
overleaf which have been delivered damaged are not of the
correct quantity or do not comply with their description shall
be notified by the customer to Wool Classics within 7 days of
their delivery.
13.2 Any alleged defect shall be notified by the customer to
Wool Classics within 7 days of delivery of the said goods or in
the case of any defect which is not reasonably apparent within
7 days of the defect coming to the parties attention and in any
event in the following periods:-
(I) for goods manufactured by Wool Classics 45 days from
date of delivery:
(II) for any second hand manufactured, reconditioned goods
or goods offered at special or sale prices or end of line remnants
sold by Wool Classics no period is applicable unless
otherwise specified in the contract; and
(III) for goods not of Wool Classics manufacture the warranty
period given by the manufacturer.
13.3 Any claims under this condition must be in writing and
must contain full details of the claim including the part numbers
of any allegedly defective goods or carpets as appropriate.
13.4 Wool Classics shall be afforded reasonable opportunity
and facilities to investigate any claims made under this condition
and the customer shall, if so requested in writing by Wool
Classics, promptly return any goods the subject of any claim and any packing materials securely packed and carriage paid
to Wool Classics for examination.
13.5 Wool Classics shall have no liability in regard to any claim
in respect of which the customer is not compliant with the
claims procedures in these conditions.
13.6 Wool Classics will not accept returns without prior written
agreement. All returns remain at the risk of the customer
until returned to Wool Classics premises. All returns must be
rolled around a central tube wrapped in appropriate packaging
and labelled correctly. In the event of any agreed return(s) the
carriers note must be endorsed with confirmation that the
returned goods have been returned in the same condition as
despatched by Wool Classics.

Scope Of Contract
14. Under no circumstances shall Wool Classics have any
liability of whatever kind for:
14.1 Any detects resulting from wear and tear, accident,
improper use by the customer or use by the customer except
in accordance with instructions or the advice of Wool Classics
or the manufacturer of any of the goods ordered overleaf or
neglect from any instructions or materials provided by the
14.2 Any of the goods overleaf which have been adjusted,
modified or repaired except by Wool Classics – or in accordance
with manufacturer’s recommendations;
14.3 The suitability of any of the said goods for any particular
purpose or use under specific conditions whether or not
the purpose or conditions where known or communicated to
Wool Classics:
14.4 Any substitution by Wool Classics of any materials or
components not forming part of any specification
(if any) of the goods ordered overleaf agreed in writing by
Wool Classics;
14.5 Any descriptions, illustrations, specifications, figures
as to the performance or quality, drawings and particulars
of any weights and dimensions submitted by Wool Classics
contained in Wool Classics catalogues, price lists or elsewhere
since they are merely intended to represent a general idea of
the goods ordered overleaf and not to form part of the contract
or be treated as representations;
14.6 Any technical information, recommendations, statements
or advice furnished by Wool Classics, its servants or agents
not given in writing in response to a specific written request
from the customer before the contract is made;
14.7 Any variations in the quantities or dimensions of any of
the goods ordered overleaf or changes of their specifications
or substitution of any materials or components, if the variation
or substitution does not materially affect the characteristic
of the goods ordered overleaf and the substituted materials
or components are of a quality equal or superior to those originally
14.8 Any pull or snag loops in any of the goods in particular
carpets ordered overleaf;
14.9 Any complaints arising from treatment applied to the
goods (in particular carpets) by the customer after delivery or;
14.10 The installation of the goods or carpeting which will not
be undertaken by Wool Classics in any event. Save as set out
in clause 12 above.

Extent Of Liability
15.1 Wool Classics shall have no liability to the customer for
any loss or damage of any nature arising from any breach of
any express or implied warranty or condition of the contract
for any negligence, breach of statutory or other duty on the
part of Wool Classics or in any other way out of or in connection
with the performance or purported performance of or
failure to perform the Contract except:-
(I) For death or personal injury resulting from Wool Classics
negligence; and
(II) As expressly stated in these conditions.
15.2 If the customer establishes that any of the goods ordered
overleaf have not been delivered, have been delivered damaged
or do not comply with their description Wool Classics
shall, at its option, replace with similar goods any of the goods
ordered overleaf which are missing, lost or damaged and will
allow the customer credit for the invoice value or repair any
damage to such goods.
15.3 If the customer establishes that any of the goods ordered
overleaf are defective Wool Classics shall, at its option and
without prejudice to the preceding clauses, replace with
similar goods or repair any defective goods, allow the customer
credit for their invoice value or to the extent that the said
goods are not part of Wool Classics manufacture, assign to
the customer (so far as Wool Classics is able to do so) any
warranties given by the manufacturer of the said goods to
Wool Classics.
15.4 Delivery of any repaired or replacement goods shall be
at the customer’s premises or other delivery point specified
for the original and in accordance with the conditions herein
before mentioned.
15.5 Where Wool Classics is liable in accordance with this condition
in respect of only some or part of the said goods ordered
overleaf the contract shall remain in full force and effect in respect
of the other or other parts of the said goods and no set-off or
other claims shall be made by the customer against or in respect
of such other or other parts of the said goods.
15.6 No claim against Wool Classics shall be entertained for any
defect arising from any design or specification provided or made
by the customer or if any adjustments, alterations or other work
has been done to the said goods by any person except Wool
15.7 Wool Classics shall not be liable where any of the goods
ordered overleaf, the price of which does not include carriage, are
lost or damaged in transit and all claims by the customer shall be
made against the carrier. Replacements for such loss or damaged
goods will, if available, be supplied by Wool Classics at the
prices ruling at the date of despatch.
15.8 In no circumstances shall the liability of Wool Classics to the
customer under this condition exceed the invoice value of the
goods ordered overleaf.

Special Treatments/Cleaning/Material And Technical Development
16.1 Wool Classics cannot be held responsible for complaints
arising from any treatment applied to the goods sold as
agreed herein and overleaf by a third party after manufacture
and this clause is in addition to those clauses limiting liability
as set out in this contract;
16.2 Wool Classics strongly recommend professional cleaning of the carpets and other goods ordered overleaf. Special care
should be taken when cleaning carpets manufactured with pile
containing linen silk or viscose fibres as such carpets are not
suitable for overall wet cleaning or spot treatment using liquid
cleaning solutions.
16.3 Wool Classics would advise the customer that carpets
supplied in pale, light or delicate shades, whether plain, patterned
or textured in appearance, are liable to become soiled
in use and so may lose colour.

Carpet Specific Matters
17.1 VISIBLE BANDS – Rolls of carpet when stored in warehouse
racks are subjected to considerable sustained pressures.
As a result, crush lines are often visible when carpets
are first unrolled and may appear more noticeable in plain
carpets. This is quite normal and unavoidable. Over time and
in use, these lines will disappear.
technical reasons, it is not possible to achieve a colour match
between different production batches. It should also be noted
that sample material may not be from the same batch as current
production and therefore an exact colour match cannot
be guaranteed by Wool Classics. It is understood that no dye
is permanently fast to light and pale shades will have a lower
fastness than dark shades.
17.3 NATURAL FIBRES – Wool Classics carpets are manufactured
using a variety of natural fibres. Both consumers
and end users must be advised that variances in the surface
appearance of a carpet may be visible. These are inherent in
all natural fibre carpets and such characteristics would not be
considered as manufacturing defects by Wool Classics.
18.1 Wool Classics shall have lien on all or any of the customers
property in Wool Classics possession for all amounts due
at any time from the customer and may use, sell, dispose or
that property as agent for and at the expense of the customer
and apply the proceeds in and towards the payment of such
amounts on 14 days notice in writing to the customer. On
accounting to the customer for any balance remaining after
payment of any amounts due to Wool Classics and the costs
of same on disposal, Wool Classics shall be discharged of any
liability in respect of the customer’s property.
18.2 Wool Classics may at its discretion suspend or terminate
the supply of any goods ordered overleaf if the customer fails
to make any payment when and as due or otherwise defaults
on any of its obligations under this contract or any other contract
with Wool Classics or becomes insolvent, has an administrative
receiver appointed of its business or is compulsorily
or voluntarily wound up (or if an individual is made bankrupt or
made subject to any insolvency proceedings) or Wool Classics
bona fide believe that any of those events may occur, and in
the case of termination, may forfeit any deposit paid.
18.3 Subject to the clauses above, if the goods ordered overleaf
are manufactured in accordance with any design or specification
provided or made by the customer, the customer shall
compensate Wool Classics in full on demand for all claims,
expenses and liabilities of any nature in connection with them,
including any claim, whether actual or alleged, that the design
or specification infringes the rights of any third party.
18.4 Except for any which is expressly agreed to be included
in the goods ordered overleaf all tools, packing, materials,
drawings, specifications and other data provided by Wool
Classics shall remain its property and all technical information,
patentable or un-patentable, copyright and registered designs
arising from the execution of any orders shall become the
property of Wool Classics.
19. The customer shall not at any time whether before or after
the termination of this Contract or after its completion divulge
or use any unpublished technical information deriving from
Wool Classics or any other confidential information in relation
to Wool Classics affairs or business or method of carrying on
business. The customer also agrees that any price lists that
are issued to it shall remain confidential.
20. Cancellation will not be agreed by Wool Classics for the
goods ordered overleaf already cut or in transit. In the case of
custom orders, cancellation will not be accepted if materials
have been put into work. In all other cases cancellation will
only be accepted within 1 working day (including Saturdays)
of the date of the order overleaf. If any such notice of cancellation
(which must be in writing) is received after the goods
ordered overleaf have been allocated to the Contract then a
packing and handling charge will be payable by the customer.
21. Wool Classics shall not be liable for any failure in the
performance of any of their obligations under this contract
caused by factors outside their control.
22. This contract shall be governed by English Law and the
customer consents to the exclusive jurisdiction of the English
Courts in all matters regarding it except to the extent that
Wool Classics invokes the jurisdiction of the Courts of any
other country.
23.1 Any notice given under this contract shall be in writing
and may be served:
(I) By registered or recorded delivery mail;
(II) By email; or
(III) By any other means which any party specifies by notice in
writing to the other.
23.2 Each party’s address for the service of notice shall be
their above-mentioned address (as specified overleaf) or such
other address as they may specify by written notice to the
23.3 A notice shall have been deemed to have been served:-
(I) If it is served in person at the time of service;
(II) If it was served by post, 48 hours after it was posted;
(III) If it was served by telex or facsimile transmission, at the
time of transmission; or
(IV) If it was sent by email upon confirmation being recorded
by the sender’s computer as to the transmission having been
24. Neither party intends any of the terms of this contract to
be enforceable by any third party pursuant to the Contracts
(Rights of Third Parties) Act 1999. All business is conducted in
accordance with the Company’s conditions of sale. Please ensure
that end users are advised of the Company’s conditions
of sale prior to purchase.